1. Digital service nature
SabineShop provides custom digital services delivered online. Because work starts with planning and production, refunds are handled based on project stage.
Legal
Refund and Cancellation Policy
This policy applies to all SabineShop digital services. Please review it before purchasing any package.
2. Cancellation before production
If you cancel before production starts, you may request a refund, excluding non-recoverable transaction fees charged by payment providers.
3. Cancellation after production starts
Once strategy, design or development work has started, partial refunds may be issued based on completed work and resources allocated.
4. After delivery
After final files or approved deliverables are sent, refunds are generally not available except in cases of confirmed non-delivery.
5. Revision first approach
If you are not fully satisfied, contact us first. We prioritize revisions and practical fixes before evaluating refund requests.
6. How to request cancellation or refund
Send your request to contact@sabineshop.store with your order details and reason for request.
7. Chargebacks
Unauthorized or abusive chargebacks may lead to suspension of services while documentation is provided to payment processors.